Before you buy

How to tell a good return from a bad one

Most of what is in the bins came back from a customer once. Here is how to work out which ones are worth your four dollars.

A big share of what is in our bins is customer returns. Someone ordered it, opened it, and sent it back — often for a reason that has nothing to do with the item working.

People return things because the color was wrong, the size was wrong, they changed their mind, or they simply never got round to using it. Those returns are the best value in the building. The trick is telling them apart from the ones that came back because something was actually wrong.

Good signs

Packaging opened neatlyTape slit cleanly, box intact, everything still bagged inside. That is someone who opened it, looked, and repacked it.
Accessories still sealedCables still bundled, manuals untouched, little bags of screws unopened. Strong sign it was never really used.
Protective film still onScreens, stainless surfaces, mirrored plastic. Nobody puts that film back on.
Clothing with tags onAlmost always a size or colour return, and almost always fine.

Slow down

Retaped or crushed boxes with loose parts inside. Something was taken out, or it was handled badly. Count the pieces before you decide.

Missing power supply on anything that needs one. A proprietary adapter can cost more than the item.

Rechargeable items with swollen or leaking batteries. Do not buy it, and please tell a member of staff.

Anything that needs a code, an account, or a subscription to work. Smart devices that were registered to someone else can be locked. Hard to check in store, easy to regret.

Opened food, cosmetics, or anything past its date. Check the date on every consumable, every time.

The two-minute test

Take it to the testing station. Plug it in. Push every button. Open every compartment. Count what is in the box against what the box says should be in it.

Two minutes there is worth more than any advice on this page, because it turns a guess into a fact. Every store has stations for exactly this — one for bin items, one for Prime deals — and no member of staff will hurry you.

Then buy it, because that is it. Bin items are final sale. That is the trade for the price, and we explain the reasoning here.

Keep reading

Why every sale is final →A first-timer’s guide →Inside restock day →
Ready to go? Check your store’s price day and hours before you drive over. See all four stores →